o Orders received before 11 AM PST will ship the same business day.
o Orders received after 11 AM PST will ship the following business day.
o Domestic Shipping Methods: FED EX residential, FED EX ground, FED EX 3 day, FED EX 2 day or FED EX priority overnight.
o International Shipping Methods: FED EX International Economy
o Shipping charges will vary based on destination, shipping method and total dimensional weight per order.
o Sales tax will be charged to CA addresses only.
Exchanges will only be accepted for damaged/defective products and for any item that is incorrectly shipped. Exchanges must be requested within 10 days of receipt of your order via email. Customer will be responsible for shipping the item back. DFP will be responsible for the shipping charges for the replacement of damaged/defective item.
Returns must be requested with 10 days of receipt of your order via email. Credits for returns will be issued for the price of the merchandise and any sales tax, if applicable. Customer is responsible for shipping costs.
Please send returned merchandise to:
VISION MEDIA MANAGEMENT
ATTENTION: Nancy Cruz
29125 Ave Paine
Valencia, CA 91355